The CrossMark team has extensive experience in the delivery of enterprise-class information systems including both the development and implementation of best-in-class solutions for risk pools and self-insurance groups.

In addition to bringing this experience to bear on implementations of the CrossMark solutions themselves, CrossMark enables pooling organizations to leverage this set of knowledge and skills within their broader IT strategy.

CrossMark team members can provide complete information system consulting from initial concept and planning to development and launch, and subsequent on-going release management. The team has specific expertise in strategic planning and requirements development, architectural direction and oversight, vendor engagement and coordination, build/buy/partner analysis, management of internal user and IT teams, and management of third-party relationships.

Capabilities and Services

  • Strategic Analysis & Planning
  • Technology Architecture & Integration
  • IT Delivery & Project Management
  • RFP Development & Vendor Selection
  • Contract Negotiation & Review
  • Vendor Coordination/Management
  • Business Analysis, Process  Re-engineering & Requirements Development
  • System Verification, Training & Rollout

Functional Areas

  • Pool/Program Administration
  • Application Questionnaire Automation
  • Member Web Portals
  • TPA Integration
  • E-Document Management
  • Accounting Integration
  • Risk Management/Loss Control
  • Claims Oversight
  • Workflow Automation
  • Reporting, Analytics & Dashboards
  • Learning Management

Solutions and Technologies

  • Microsoft SharePoint
  • Microsoft Dynamics CRM
  • Microsoft SQL Server
  • Microsoft Dynamics GP
  • Connections (CHSI Technologies)
  • NavRisk (DAVID Corporation)